Terms of Service

1. Acceptance of Terms

By accessing and using DazzleWing Portal's online healthcare services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and DazzleWing Portal.

2. Service Description

DazzleWing Portal provides online healthcare consultation services connecting patients with licensed Canadian physicians. Our services include:

• Virtual medical consultations
• Digital prescriptions
• Specialist referrals
• Medical record management
• Follow-up care coordination

Our services are designed to complement, not replace, traditional healthcare and emergency services.

3. Eligibility and Registration

Eligibility Requirements:

• Must be 18 years of age or older (or have parental consent)
• Must be a resident of Canada
• Must have valid provincial health insurance
• Must provide accurate and complete information

Account Responsibility:

• You are responsible for maintaining the confidentiality of your account
• You must notify us immediately of any unauthorized use
• You are responsible for all activities under your account

4. Medical Disclaimers and Limitations

Not Emergency Services:

Our services are NOT intended for medical emergencies. For life-threatening situations, call 911 or go to your nearest emergency room immediately.

Scope of Services:

• Services are limited to conditions suitable for telemedicine
• Physical examinations cannot be performed remotely
• Some conditions require in-person evaluation
• Laboratory tests and imaging must be arranged separately

Physician-Patient Relationship:

A physician-patient relationship is established only when a consultation is completed. Physicians maintain the right to decline treatment if they determine the condition requires in-person care.

5. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete medical and personal information
• Follow physician instructions and treatment plans
• Inform physicians of all medications and health conditions
• Use services only for legitimate medical purposes
• Respect physician time and expertise
• Maintain confidentiality of login credentials
• Report any technical issues promptly

6. Prohibited Uses

You may not use our services to:

• Obtain controlled substances inappropriately
• Provide false or misleading information
• Harass or abuse healthcare providers
• Share account access with others
• Attempt to circumvent security measures
• Use services for non-medical purposes
• Violate any applicable laws or regulations

7. Payment Terms

Fees and Billing:

• Consultation fees vary by province and insurance coverage
• Payment is due at the time of service
• We accept major credit cards and debit cards
• Some services may be covered by provincial health insurance

Refund Policy:

• Refunds may be provided for technical failures preventing consultation
• No refunds for completed consultations
• Cancellations must be made at least 2 hours before appointment

8. Privacy and Confidentiality

Your privacy is governed by our Privacy Policy, which is incorporated by reference into these Terms. We comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial health information protection acts
• Professional medical confidentiality standards
• College of Physicians and Surgeons regulations

9. Technology Requirements

To use our services, you need:

• Reliable internet connection
• Device with camera and microphone
• Updated web browser or our mobile app
• Quiet, private location for consultation

Technical difficulties may affect service quality. We are not responsible for technology failures beyond our control.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the fees paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• Physicians maintain independent professional liability
• Technology failures beyond our control are not our responsibility

This limitation does not affect your rights under consumer protection laws.

11. Professional Standards

All physicians using our platform:

• Are licensed in good standing with provincial medical colleges
• Maintain professional liability insurance
• Follow professional medical standards and ethics
• Participate in quality assurance programs
• Complete continuing medical education requirements

12. Termination

Your Right to Terminate:

You may terminate your account at any time by contacting us. Medical records will be retained as required by law.

Our Right to Terminate:

We may suspend or terminate your access for:

• Violation of these Terms
• Fraudulent or abusive behavior
• Non-payment of fees
• Legal or regulatory requirements

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario, Canada.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by:

• Posting updated Terms on our website
• Sending email notification to registered users
• Displaying notice during login

Continued use after changes indicates acceptance of the new Terms.

15. Contact Information

For questions about these Terms of Service, please contact:

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.