Privacy Policy

1. Introduction

DazzleWing Portal ("we," "our," or "us") is committed to protecting your privacy and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online healthcare services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Date of birth and gender
• Provincial health card information
• Emergency contact information

Health Information

• Medical history and current health conditions
• Symptoms and concerns discussed during consultations
• Medications and allergies
• Consultation notes and treatment recommendations
• Prescriptions and referrals

Technical Information

• IP address and browser information
• Device information and operating system
• Usage data and platform interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

• Providing medical consultations and healthcare services
• Maintaining your medical records
• Processing prescriptions and referrals
• Communicating with you about appointments and follow-ups
• Billing and payment processing
• Improving our services and platform
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: With physicians and healthcare professionals providing your care
• Pharmacies: For prescription fulfillment
• Specialists: When referrals are made
• Legal Requirements: When required by law or court order
• Emergency Situations: To protect your health and safety
• Service Providers: With trusted third parties who assist in our operations (under strict confidentiality agreements)

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure servers hosted in Canada
• Multi-factor authentication for account access
• Regular security audits and assessments
• Staff training on privacy and security protocols
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal and health information in accordance with:

• Provincial medical record retention requirements
• College of Physicians and Surgeons guidelines
• Legal and regulatory obligations
• Generally 10-15 years from the date of last contact or as required by law

7. Your Rights

Under PIPEDA and provincial privacy laws, you have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Withdraw consent where applicable
• File a complaint with privacy commissioners
• Request information about our privacy practices

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and login status
• Remember your preferences
• Analyze website usage and performance
• Provide personalized content

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. International Data Transfers

Your personal information is stored and processed in Canada. We do not transfer personal information outside of Canada except when required for your healthcare (such as emergency situations) and with appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

12. Regulatory Compliance

DazzleWing Portal operates in compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial health information acts
• College of Physicians and Surgeons regulations
• Canadian Anti-Spam Legislation (CASL)
• Other applicable federal and provincial privacy laws