Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better user experience by remembering your preferences and enabling certain website functionality. Cookies cannot harm your device or access personal files.

2. How We Use Cookies

DazzleWing Portal uses cookies to:

• Keep you logged into your patient account
• Remember your preferences and settings
• Ensure website security and prevent fraud
• Analyze website performance and usage
• Improve our services and user experience
• Comply with legal and regulatory requirements

3. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled.

• Authentication Cookies: Keep you logged into your account
• Security Cookies: Protect against unauthorized access and fraud
• Session Cookies: Maintain your session during consultations
• Load Balancing: Ensure optimal website performance

Functional Cookies (Optional)

These cookies enhance your experience but are not essential for basic functionality.

• Preference Cookies: Remember your language and display settings
• Accessibility Cookies: Store accessibility preferences
• Form Data: Temporarily store form information

Analytics Cookies (Optional)

These cookies help us understand how our website is used and improve our services.

• Usage Analytics: Track page views and user interactions
• Performance Monitoring: Identify technical issues
• Service Improvement: Analyze user behavior patterns

4. Cookie Duration

We use different types of cookies based on how long they remain on your device:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are essential for maintaining your session during website use.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences across visits.

5. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept All: Allow all cookies for the best experience
• Necessary Only: Only allow essential cookies
• Customize: Choose which categories of cookies to allow

Browser Settings

You can also manage cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Block third-party cookies only
• Delete existing cookies
• Set preferences for specific websites

Updating Preferences

You can change your cookie preferences at any time by:

• Clicking the cookie preferences link in our footer
• Clearing your browser cookies and revisiting our site
• Contacting our support team for assistance

6. Third-Party Cookies

We may use trusted third-party services that set their own cookies:

Healthcare Integration Partners

• Pharmacy networks for prescription services
• Laboratory partners for test ordering
• Provincial health system integrations

Analytics and Performance

• Website analytics tools (anonymized data only)
• Performance monitoring services
• Security monitoring tools

These third parties have their own privacy policies and cookie practices. We ensure all partners meet our privacy and security standards.

7. Cookies and Personal Health Information

We take special care to protect your health information:

• Health information is never stored in cookies
• Cookies only contain anonymous identifiers
• All health data is stored securely on our encrypted servers
• Cookies cannot access your medical records
• We comply with PIPEDA and health information protection acts

8. Cookie Security

We implement security measures to protect cookie data:

• Encryption: Sensitive cookies are encrypted
• Secure Transmission: Cookies are transmitted over HTTPS
• HttpOnly Flag: Prevents access via JavaScript
• SameSite Attribute: Protects against cross-site attacks
• Regular Audits: We regularly review cookie usage

9. Impact of Disabling Cookies

If you disable cookies, some website features may not work properly:

Essential Functions Affected:

• Logging into your patient account
• Maintaining session during consultations
• Remembering form data
• Security features

Enhanced Features Affected:

• Personalized content
• Saved preferences
• Language settings
• Accessibility options

10. Mobile App Cookies

Our mobile application may use similar technologies to cookies:

• Local storage for app preferences
• Session tokens for authentication
• Cache data for improved performance
• Analytics data (with your consent)

Mobile app data is governed by the same privacy principles as our website cookies.

11. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in cookie technology
• New website features or services
• Legal or regulatory requirements
• Industry best practices

We will notify you of significant changes through our website and update the "Last updated" date.

12. Contact Us

If you have questions about our use of cookies or this policy, please contact: